Privacy Notice & Cookie Policy
Introduction
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.drsusannapetche.com or registering for any or our services.
Dr Susanna Petche is the data controller, and we are responsible for your personal data (referred to as “we”, “us”, “our” or “our clinic” in this privacy notice).
Contact Details
Name: Dr Susanna Petche
Email address: drsusannapetche@gmail.com
What data do we collect about you?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
How we collect your personal data
We collect data about you through a variety of different methods including:
We use this information to provide direct healthcare to you. This means that the legal basis of holding your personal data is for legitimate interest.
How we use your personal data
We use your data to fully understand your health needs and concerns, to provide medical services tailored to your individual needs.
Information may also be shared:
We adhere to the principles of the Data Protection Act 2018. We do not share personal information with third parties unless you have provided consent or are required by law to do so.
How do we store your data?
We are committed to protecting and respecting your privacy.
Within the health sector, we must follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and shared for the purpose of providing direct healthcare.
We ensure that the information we hold is kept in secure locations, protecting personal and confidential information held on equipment.
All records held by Our Clinic will be kept for the duration specified from our professional association with the General Medical Council (GMC).
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
Your legal rights
In compliance with GDPR, patients have the right to:
You can see more about these rights at: www.ico.org.uk.
If you wish to exercise any of the rights set out above, please email us at drsusannapetche@gmail.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Cookie Policy
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
What is a cookie?
How do we use cookies?
Complaints
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office, the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first at drsusannapetche@gmail.com if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at drsusannapetche@gmail.com.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.drsusannapetche.com or registering for any or our services.
Dr Susanna Petche is the data controller, and we are responsible for your personal data (referred to as “we”, “us”, “our” or “our clinic” in this privacy notice).
Contact Details
Name: Dr Susanna Petche
Email address: drsusannapetche@gmail.com
What data do we collect about you?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
- Personal data
- Health related data
- Financial details
How we collect your personal data
We collect data about you through a variety of different methods including:
- When registering for our services; signing terms of engagement and completing a health questionnaire
- During a consultation, in person, video call or by telephone and includes email correspondence
- By online payment
- Laboratory testing which you have agreed to
- Healthcare services (eg your GP or hospital specialist) involved in your care, whose details you have provided to us.
- We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our Cookie Policy for further details.
We use this information to provide direct healthcare to you. This means that the legal basis of holding your personal data is for legitimate interest.
How we use your personal data
We use your data to fully understand your health needs and concerns, to provide medical services tailored to your individual needs.
Information may also be shared:
- With your written consent, with partner laboratories and healthcare colleagues eg nutritional therapists for testing and interpretation of your results
- You may request that results or reports are shared with your GP or other healthcare provider specified by you
- We agree that it would be advisable to refer you onto another healthcare professional
We adhere to the principles of the Data Protection Act 2018. We do not share personal information with third parties unless you have provided consent or are required by law to do so.
How do we store your data?
We are committed to protecting and respecting your privacy.
Within the health sector, we must follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and shared for the purpose of providing direct healthcare.
We ensure that the information we hold is kept in secure locations, protecting personal and confidential information held on equipment.
All records held by Our Clinic will be kept for the duration specified from our professional association with the General Medical Council (GMC).
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
Your legal rights
In compliance with GDPR, patients have the right to:
- Request access to your personal data, including medical notes.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at: www.ico.org.uk.
If you wish to exercise any of the rights set out above, please email us at drsusannapetche@gmail.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Cookie Policy
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
What is a cookie?
- A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit.
- Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
- We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
- Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
- Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Complaints
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office, the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first at drsusannapetche@gmail.com if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at drsusannapetche@gmail.com.